Without going into too much detail, or damning our previous providers, suffice it to say that it was taking well over a month to get two new servers stood up to replace two overseas servers–before the process was even complete they decided to go ahead and terminate one of our most important servers without prior notification and before we had a new server to move everything to. That was the final straw after a long string of problems receiving customer support, and we started moving elsewhere immediately.

As can be expected with such an emergency move, we’ve had to make some major underlying changes to our environment and some things may have gotten broken, whether it is obvious or not to us yet.

• We are on all Xen servers now, instead of OpenVZ. There should be no difference to our visitors, but on the back-end this makes administration and management much simpler, and much more akin to standard dedicated servers.
• We have decided to go with a third-party DNS service provider instead of continuing to front the cost of running our own geographically redundant nameservers. So far, this has meant cost savings and greater performance and reliability in resolution of our domains. We are on five different nameservers located at 5 different datacenters, so there should never be any single point of DNS failure.
• We’ve completely ditched Apache 2 in favor of LiteSpeed Web Server which is proving to be hugely advantageous–we’re getting much better web performance, and the environment is much simpler to administer.
• We have upgraded our WordPress and Drupal environments, collapsing the many instances of each into a single instance of both applications that hosts content for all of our WordPress and Drupal sites. This has made them easier to update and maintain, and they are performing well so far.
• As a result of the above, everyone can now finally have a single login for all of our WordPress sites, and a single login for all of our Drupal sites (and yes, you can still link both to an OpenID). I apologize, but more likely than not you will have to sign up for the site again–if you really would like your previous account to exist, let me know and I will manually migrate it over.
• Our monitoring system had to be rebuilt from the ground up. Thanks to Zabbix’s sane defaults, we’re mostly up and running, but it will take some time before we are fully monitoring our entire environment again. If you notice anything is down or not working properly that we haven’t fixed yet, please let us know!

We appreciate everyone sticking with us through this transition, and we’re in a much better place now than we were before the move.

This is an unfortunately long and drawn-out process involving a lot of moving pieces. So far, we have switched to a new provider, expanded our single server to several distributed servers, and moved our nameservers onto separate machines in separate subnets and different geographic locations.

Happily, this has helped to provide an unprecedented amount of uptime over the past several weeks. It has also allowed us to stand up blogs and other web services for many of our partner sites without a hiccup. Unfortunately, we have experienced some growing pains however, and this afternoon we’ve had some issues with uptime.

This should all be cleared up anytime now, if not already. We believe (but would like to know for sure!) that our provider is taking care of some long-standing firewall issues, which would potentially explain the temporary downtime, and would bring us one giant step closer to being fully secure and in a “transaction-ready” production state.

What does this mean for our viewers and other users? Well, several things:

1. We can roll out our secure client portal for providing a customer access point and finally allowing us to automate invoicing and orders again
2. DE WebHost can finish revamping their packages and ordering system around the client portal and re-open for business, providing the same service that hosts all of our sites to everyone for outstandingly great prices.
3. DE Domains will flip over to Production and actually be able to accept domain orders securely.

While not related to this issue, we can also roll out a large number of other services that have been hanging in limbo while we get our infrastructure updated. These include:

• A new PC GameSource site. Recently we threw a blog up to allow PC GameSource to continue to post articles and other information. We are also working on a full-featured, community-driven PC gaming site that will ultimately be the home to PC GameSource’s news, reviews, previews, a directory of games and game mods, and much more.
• A revamped DE Forums service so that we can get some proper forum discussions going on around the DE network!
• A new theme and tons of new content over at FalloutModSorter.com. Shortly there-after, a new release of FOMS 2 will be made available as well.
• Much more! We can’t tell you everything we’re working on yet, but soon you’ll know, and we think you’ll be pleasantly surprised.

Stay tuned as we continue to ramp up our infrastructure and roll out new sites and services. The Digital Empire is back, baby!

More information to come shortly, along with a new website and a new Clients section at DE Billing.